Terms and Conditions

Last Updated: August 10, 2026

Welcome to TheLocalGrowthMachine(“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://thelocalgrowthmachine.com(the “Site”) and any software, automated messaging tools, CRM systems, AI solutions, marketing utilities, and related services provided by us (collectively, the “Services”).

By accessing our Site, purchasing a subscription, or using our Services, you (“Client”, “User”, or “you”) agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Site or Services.

1. Business-to-Business (B2B) Service

Our Services are designed exclusively for business, trade, or professional use. By subscribing to or using our Services, you confirm that you are acting in the course of business, trade, or profession and not as an individual consumer.

2. Services Offered

TheLocalGrowthMachine provides digital software tools, automated communication platforms, AI agents, lead management workflows, and digital marketing agency services.

Software Utility & Automation: Access to our software tools (including missed-call text-back, automated lead qualification, SMS messaging, and CRM capabilities) is provided on a subscription basis.

Service Modifications: We reserve the right to update, modify, or discontinue features of our Services at any time to ensure platform performance, security, or regulatory compliance.

3. Accounts & Responsibilities

Account Creation: You must provide accurate, current, and complete information during registration and keep your account details updated.

Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Acceptable Use: You agree not to use the Services for any unlawful purpose, including sending unauthorized spam, deceptive messaging, or violating applicable telecommunications regulations, UK GDPR, or data privacy laws.

4. Subscription Fees, Billing, and Telephony/Usage Charges

4.1 Subscriptions & Recurring Fees

Services are billed on a recurring basis (e.g., monthly or annually) in advance on the day you subscribe (“Billing Date”).

All pricing is quoted exclusive of VAT unless stated otherwise.

4.2 Usage & Carrier Fees

Certain automated communication tools (such as SMS, MMS, AI Voice minutes, and phone number rentals) may incur separate usage fees billed on a per-unit basis or deducted from a pre-funded credit balance. You are responsible for all carrier and usage fees accrued by your account.

4.3 Cancellation & Refunds

You may cancel your subscription at any time by providing notice prior to your next billing renewal date via [Your Contact Email] or through your account portal.

Unless explicitly agreed otherwise in writing, all subscription fees paid are non-refundable.

5. Client Content and Data Protection

5.1 Client Data

You retain ownership of all data, contact lists, customer leads, and business information that you upload or integrate into our Services (“Client Data”).

5.2 Data Compliance (UK GDPR)

You warrant that all customer contacts and leads imported into our platform have provided appropriate consent to be contacted in compliance with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

You act as the Data Controller regarding your end-customers' personal data, and [Your Business Name] acts as a Data Processor providing automated tools on your behalf.

6. Intellectual Property

All content, branding, platform interfaces, workflows, software architecture, templates, and trademarks displayed on the Site or provided within the Services are the intellectual property of [Your Business Name] or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform solely for your internal business operations.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

Service Availability: The Services are provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee uninterrupted, error-free, or 100% uptime operation of third-party platforms, telecommunication networks, or AI service integrations.

Indirect Losses: [Your Business Name] shall not be liable for any indirect, incidental, special, consequential, or economic loss (including loss of profits, lost revenue, lost leads, or loss of data) arising from or connected to the use of or inability to use our Services.

Total Liability Cap: Our maximum aggregate liability under these Terms or related to the Services shall not exceed the total amount actually paid by you to [Your Business Name] in the three (3) months immediately preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless [Your Business Name], its directors, employees, and agents from any claims, damages, losses, liabilities, or legal expenses arising out of:

Your breach of these Terms;

Your violation of any third-party right or applicable law (including data privacy and marketing laws); or

The content or communications sent through your account to your customers.

9. Termination

We reserve the right to suspend or terminate your account immediately, without prior notice, if you commit a material breach of these Terms, fail to pay overdue invoices, or engage in activity that threatens the security or reputation of our platform.

10. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Company Name: AB Surveys trading as TheLocalGrowthMachine

Trading Address: Manchester, UK

Email: [email protected]

Phone: 07812 35 44 29